How do I return an item?

For all your customer service questions and returns please e-mail us at:

orders@shoesonsolano.com

You should always try on shoes inside, on a clean or carpeted surface. If you are not fully satisfied with your order, we will accept returns of merchandise if unworn (in original condition) and in original manufacturer’s box or packaging. Returns must be shipped back to us within 30 days of receipt of your shipment. Exchanges or refunds will be processed when the return is received. Refunds will be to the credit card used for the purchase. We cannot refund shipping charges. Sale or clearance items are Final Sale and are not returnable.

Return Procedure
Please return merchandise in a suitable shipping box to
Shoes on Solano
1774 Solano Ave
Berkeley, CA 94707
Attn: Website Returns Dept

Please specify reason for return, your name and contact information, copy of original receipt and what you would like us to do- exchange or refund.

You may also return the merchandise, with receipt, in person, to one of our store locations within 15 days of receipt of your order.